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We are confident in our products which is why we guarantee your satisfaction on every product we sell with a full 100% Money-Back refund.
If you have not achieved any results after 8 weeks of use you can qualify for our money-back guarantee where you are entitled to a product exchange or refund.
To qualify for our 100% Satisfaction Guarantee, you must confirm the following:
1. You have used the product consistently for a minimum period of 8 weeks.
2. You have used the product as instructed
i. Step 1: Apply one coat of your chosen Protein Formula For Nails every other day.
ii. Step 2: Remove after 7 days with non-acetone remover and repeat. Continue this until nail condition improves.
If you still qualify for our Satisfaction Guarantee, you must submit the following to our customer care team by email to sales@graftons.co.uk:
1. A photo of your nails before using Protein Formula For Nails with timestamp
2. A photo of your nails 8 weeks after using Protein Formula For Nails with timestamp
Our customer care team will then review the photos you have submitted to understand whether you’re using the correct Protein Formula for your nails. In most instances we will re-diagnose and send you out an alternative formula for you to try.
Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us.
Please note that our Money Back Satisfaction Guarantee only applies for the first purchase.
For best results first time, before purchasing we always recommend that you use our online quiz to help analyse the condition of your current nails and diagnose which treatment you need to bring them back to a healthy condition.
